FAQ

How can I contact you?

If you need assistance, please use our contact form or send an email to support@navoura.com

How long does it take to receive a response?

We strive to respond within 1 business day.

Do you have a physical store?

No, we do not have a physical store. Our address is not a visiting address and is only used for returns.

Payments and Checkout

What payment methods do you accept?

You can use the following payment methods with us:

Credit cards (Visa, Mastercard, Maestro, and American Express)
PayPal

Can I cancel or modify my order after placing it?

Yes, you can cancel or modify your order as long as it has not yet been shipped. Please contact our customer service as soon as possible with your order number to make changes.

Are my payment details stored securely?

Yes, we take payment security very seriously. We use encrypted connections (SSL) to ensure that your payment details are securely transmitted and stored according to industry security standards.

Will I receive an invoice for my order?

Yes, after placing your order, you will receive an invoice via email, including all relevant details about your order and payment.

Shipping

Do I have to pay for shipping?

Shipping is completely free, regardless of order quantity.

How long does delivery take?

Canada: Orders are processed within 1-3 business days and typically delivered within 7-10 business days.
International deliveries may take 8-12 business days.
Delivery details will be provided in your confirmation email.

How can I track my order?

https://navoura.com/apps/parcelpanel

Which countries do you deliver to?

We currently deliver our products to Canada and select international destinations. (Adjust this as needed if you want to mention other countries.)

Exchanges and Returns

What are the return conditions?

Orders can be returned within 30 days of receiving the package. The product must be returned in its original condition, must not be damaged, and must not have any foreign odors.
If the product does not meet these conditions, we will return your product, and a refund will not be issued. Please check this carefully before sending the product back.

How much does a return cost?

Returns are at your own expense and depend on the courier service and the country you are returning the package from.

Received a damaged or defective product – what should I do?

We are sorry if your order arrived damaged or defective. In such cases, we offer a warranty. Please contact us at support@navoura.com, and we will find an appropriate solution together.
Please remember to attach a photo of the damaged or defective product so we can better assess the situation.

FAQ

FAQ